References in the field of Seminars & WorkshopsQuality Academy
5. Quality Academy
Frankfurt am Main, Germany
10. June 2010
4. Quality Academy
Berlin, Germany
24 – 25 September 2009
3. Quality Academy
Oberstdorf, Germany
5 - 6 March 2009
2. Quality Academy
Oberstdorf, Germany
11 – 12 December 2008
1. Quality Academy
Berlin, Germany
23 - 24 October 2008
Lectures
Skoda China
Shanghai, China
Two-day workshop for the Executive Committee about „9 modules - The Road to Service Excellence“
June 2010
Volkswagen China
Kyoto, Japan
One-day workshop for the Executive Committee about „The Road to Service Excellence“
May 2010
Tag der Tourismuswirtschaft
University of Salzburg, Austria
„No Kangaroo – an innovative restaurant concept for the international market“
February 2010
Audi AG
Salzburg, Austria
Lecture at the Annual Management Conference “Living customer delight every day”
February 2010
Messe Nürnberg
Nuremberg, Germany
Speech about “Service Excellence based on the principles of total Quality Management”
October 2009
EUHOFA Congress
Bad Gastein/Salzburg, Austria
Key Qualifications for Graduates of Tourism Schools
Speech for 200 directors of the worldwide leading hotel management schools
October 2009
HTW Chur
Chur, Switzerland
Two day workshop on “Event management”
May 2008
University of Nevada, Las Vegas (Singapore Campus)
Singapore
Lecture on “Service Excellence through Total Quality Management”
January 2008
College for Further Education, Salzburg
Salzburg, Austria
Lecturer for “Event Management
Summer 2007
Lufthansa AG
EU-Conference
Frankenthal, Austria
“The Way to Service Excellence in the Luxury Hotel Industry”
April 2007
Audi AG
Salzburg, Austria
Speaker at the International Importers Conference 2006
“Consistency in Behaviour”
December 2006
Audi AG
Lausanne, Switzerland
Speaker at the International Audi Service Manager Conference 2006:
“How to Establish the Philosophy within a Company?”, “Consistency in Behaviour” and “Why does a Brand need Exclusivity?”
October 2006
ArabellaSheraton
Frankfurt, Germany
Speaker for the ArabellaSheraton Managers’ Conference C.A.M.P. 2006
“The Way to Service Excellence”
October 2006
Casinos Austria Management GmbH
Bern, Switzerland
Speaker for the Casinos Austria International Chief Executive Conference 2006
"Food & Beverage - Trends and Outlook"
October 2006
Audi AG
Ingolstadt, Germany
"Premium Service"
October 2006
SMBS -Salzburg Management Business School
Salzburg, Austria
"The way to Service Excellence"
September 2006
Deutsche Telekom AG
Bonn, Germany
Lecture for the Executive Committee
"Service Excellence / Branding through Total Quality Management"
June 2006
Real Vienna
Vienna, Austria
Lecture at the largest Austrian real estate trade fair
"Branding though Service Excellence in the Luxury Hospitality Industry"
June 2006
SMBS - University of Salzburg Business School
Bozen, Italy
“The Nine Modules of Quality Management“
April 2006
Lufthansa AG
Frankfurt, Germany
Keynote speaker for 14.000 flight attendants on the service initiative “Service Excellence”
November 2004 to December 2006
Casinos Austria Management GmbH
Greece
Speaker for the 18<SUP>th</SUP> Casinos Austria International Chief Executive Conference "Service Excellence" for the areas of VIP Services, Catering and F&B
September 2005
RWE Systems AG
Berlin, Germany
“Total Customer Focus”
July 2004
CapGemini
Frankfurt, Germany
“Highest Quality through Professional Service”
June 2004
Bernd Heuer Dialog
Berlin, Germany
“Hotel Property Market”
June 2004
College for Further Education, Salzburg
Salzburg, Austria
Lecture “Professional Service through TQM”
May 2004
Otis GmbH & Co. OHG
Berlin, Germany
“Professional Service Philosophy”
Mai 2004
Tyco Healthcare
Wolfsburg, Germany
“The Ritz-Carlton Service Philosophy”
November 2003
Congress Casino
Baden, Germany
“Badener Gespräche” – The Strategic Forum for Austrian Tourism Economy Discussion: “Ways to Success”
May 2003
Daimler Chrysler
Berlin, Germany
“Nostalgia & Modern Management under one roof”
May 2003
Maastricht Hotel Management School
Maastricht, Netherlands
MBA Programme – “Service Excellence through Total Quality Management”
April 2003
BMW
Berlin, Germany
Management Seminar for General Managers
February 2003
Capital Symposium
Berlin, Germany
“Change in the Hotel Market”
September 2002
IIR Conference (Institute for Internal Auditing)
Berlin, Germany
“Opportunities and Threats for Investors in Hotel Markets”
June 2002
Efficiency Club
Zug, Switzerland
“Service Philosophy”
March 2002
Robinson Club Leadership Seminar
Flesensee, Germany
“Service Philosophy”
March 2002
AFSM (Association for Services Management International)
Klosters, Switzerland
“Service Philosophy”
October 2001
Austrian Airlines
Vienna, Austria
“Total Quality Management”
August 2001
IIR Conference (Institute for Internal Auditing)
Hamburg, Germany
Hotel Real Estate Conference
May 2001
Skoda
Vienna, Austria
Service Philosophy through TQM
April 2001
University of St. Gallen
St. Gallen, Switzerland
“Service Philosophy as a Marketing Tool”
January 2001
GEO Reisen
Paris, France
Audi Dealers’ Incentive: “Total Quality Management”
October 2000
Bernd Heuer Dialog
Berlin, Germany
TQM in congress hotels
October 2000
Porsche/VW Austria
Salzburg, Austria
“Service Philosophy through TQM”
August 2000
Management Forum IIR (Institute for Internal Auditing)
Bad Homburg, Germany
“Hotel Concept of the Future”
August 2000
Volkswagen Worldwide
Berlin, Germany
The Future Conference
April 2000
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